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FAQ

covid update - starting september 1st

According to the Public Health regulations, you need a valid vaccine passport to access our gyms. If you do not have a vaccine passport, please visit the nearest WGQ location or send us an email to : [email protected] to explore other options such as transferring membership, freezing membership, and more. 

Since the grace period granted by the government has now passed, you must present your vaccine passport in the form of a QR code to access the center.

Even if you have received your two doses of vaccination, you will still need to wear your mask while moving from one place to another inside the gym and in the locker rooms.

You are also obligated to respect the social distance measures put in place.

After presenting your vaccine passport the first time at the center, it will be saved to your membership file so you won’t have to present it everytime.

For proof of vaccination outside of Quebec, Canadian citizens are able to obtain a Canadian QR code as proof. 

For out of country travelers:

  • If you are a person recovering from covid-19, you still need the full series of an accepted covid-19 vaccine or a combination of two accepted vaccines.
  • If you have received only one dose of an accepted vaccine, you cannot qualify as a fully vaccinated traveler unless you have a single dose of janssen vaccine (Johnson & Johnson)

Your proof must: 

  • Must be a certificate, pass, card, receipt, or confirmation that shows the first and second dose of the covid-19 vaccine you received. 
  • Cannot contain only a QR code
  • Must contain, in text form:
    • Your name
    • The name of the government or organization that administered the vaccine
    • The name of the vaccine or any other information that identifies the vaccine
    • The dates you received the vaccine
  • Must be in English, French or a certified translation into English or French
  • Use the original PDF file you received or take a clear picture in good light of your paper proof:
    • Accepted file formats: PDF, PNG, JPEG or JPG
  • Maximum file size for upload: each image upload has a size limit of 2 MB 

new updates

As per the regulations provided from Public health, for your safety and protection, it is mandatory to have your mask only while you are moving from one place to another and in the locker rooms. 

No, You don’t need to reserve your spot beforehand, just don’t forget to scan your card on arrival as the class stops accepting participants when maximum capacity is reached. 

Visit our Athletics page to learn of the schedules and availabilities! 

Starting Wednesday August 25 , guests will be allowed in the gym at all times. 

*Effective in all centers except for:

  • Brossard: unlimited guest passes during all hours of the gym except Monday to Thursday 4:00 pm to 8:00 pm.
  • Griffintown: no guest passes.

*conditions apply*

No, an internal counting system allows us to calculate the number of people in the center at all times. The occupancy may differ depending on the center, as the surface area and the number of rooms available vary.



If your contract expired during the closure, you will have 30 days after the reopening date to renew with your preferential rate. You can come and renew at the center directly. See you at the gym!

OTHER INFORMATION

Mini-Club and other kids activities:

  • We welcome future fitness enthusiasts from ages 2 months to 13 years old to be a part of the Mini-Club family, where they can benefit from arts and craft, games, fitness activities, and lots of fun. All of our Mini-Clubs are available to serve your kids and to keep them safe and happy.
  • We also offer parent and kid classes in certain locations and open swim for families. Please visit the locations tab and select your nearest location. Take a look at the schedule for days and time. 

Access to gym floor:

  • 14-15 years old are welcome to join as members. We ask that they come accompanied by a parent to ensure their safety.  They can also be accompanied by a personal trainer if they have specific health and wellness goals, our certified coaches are ready to help. 
  • 16-17 years old are welcome to join any WGQ locations to get started. Come with your parents to join and sign annex for minors which must include your parents’ signature, after which you can partake on your fitness journey on your own. 

Yes, you absolutely do have access to the Mini-Club service even with a basic membership. 

  • Prices are $4 per hour for the first child and $2 per hour for the second child, third, and so on;
  • For children under 18 months: each additional child is $4 per hour
  • To reserve your child’s spot, contact your center prior to your arrival. 

At this time, may we suggest that you look at the benefits of the VIP membership, considering that the Mini-Club is included in the VIP membership option. 

We are always looking for motivated team members!

Check out our career page! 

Yes, we absolutely do offer corporate membership options. If you or your company are interested in a corporate membership, please visit our corporate page to learn more.

Yes, we absolutely do offer sponsorships. Please send your request to [email protected]

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